We proudly offer free shipping on all orders at www.tvstand.com. The only stipulations are that you must have a physical address (no P.O. boxes) and you must be in the 48 contiguous states. Most of our manufacturers will ship to Alaska, Hawaii, and Canada, but there are extra fees associated with such orders. Contact us for a shipping quote if you live in Canada, Alaska, or Hawaii. We ship most of our products via FedEx or UPS, and heavy products or larger orders ship through various heavy freight companies. Our products are packaged properly to ensure you receive your products in perfect condition.
When you purchase from us at www.tvstand.com, you agree to all of the terms and conditions, including the terms of our return policy .
DAMAGE: The vast majority of our orders are delivered in perfect condition. Occasionally, however, products or parts are damaged in shipping. If you open the product and find it to have defective or missing parts, replacement parts will be shipped to you free of charge. If, instead of receiving replacement parts you decide to return the unit because of the damage, you may do so in most cases, but you will be responsible for return freight and will also be charged a restocking fee, which is usually 20-30% (imposed by the manufacturers). If, however, the manufacturer will not accept returns, even due to damage, you must accept replacement parts instead of returning the item. You simply may not return the item if the manufacturer will not accept returns. We will take care of all damage issues, but we highly recommend you simply wait for replacement parts instead of trying to return the entire unit, as the cost of freight makes this a much more difficult endeavor. If a box appears visibly damaged at delivery, you are encouraged to refuse the shipment due to damage, and the carrier will return it to the manufacturer. After we are able to process the claim for damage, a new product will then be shipped to you. If you see or suspect any damage, please take many pictures and document everything. This will make claims on your behalf possible. Also, please ensure all boxes remain useable. If boxes are destroyed and become unusable due to being ripped apart, a return will become impossible, as the item cannot be returned to the manufacturer without incurring significant additional packaging costs. With all of that said, we will work with you to ensure you receive a high quality product in perfect condition, and we will work to ensure your satisfaction regardless of how long it takes!
RETURNS : If you place your order and immediately change your mind, you may cancel your order without strings attached. Just call or e-mail us to cancel your order. However, once your order has been submitted to the manufacturer (but has not yet been shipped), you will be charged a $25 order cancellation fee. If shipping had to be purchased separately and we incur a cancellation fee, this also will be passed along to you as your responsibility. Once an item has been shipped and/or received, in some cases you are simply unable to return that item (for example, if a product is out of production, or if the regulations of the manufacturer dictate so). If no return will be accepted by the manufacturer, you may not return the item and simply must accept it (this does not include instances of damage--see above for those details). If the manufacturer will accept a return, you must pay for the item to be shipped back to them, and you will also be responsible for the restocking fee, which is generally 20-30% (imposed by the manufacturer). You will be required to pay the entire cost of freight again, in order to send the item back to the manufacturer. When the item arrives back at the warehouse after being shipped back, you will be refunded for your order, minus the restocking fee, our cancellation fee, and the cost of freight (if arranged by us). Please note: do not rip boxes apart when your desk is received, or a return may become impossible. Take care that the boxes remain useable, or a return may become impossible unless you also pay to have the items repackaged and prepared to ship.
PRODUCT & ASSEMBLY SAFETY: www.tvstand.com does not manufacture, design, or ship any of the items offered on the site. Because of this, we make absolutely no guarantee regarding the safety of the products sold on our website. The safety of all products is solely the responsibility of the manufacturer, and generally our manufacturers are top-notch companies that offer warranties on all of their products. We stand behind our manufacturers and are careful to select only the best, but we cannot guarantee anything regarding the package you receive as we are not involved in the manufacturing or shipping process.