Terms and Conditions of www.tvstand.com should be read prior to using the site. Do not continue if you do not agree with any of the terms or conditions.
All content associated with www.tvstand.com, including all graphics, text, coding, and other information are property of www.tvstand.com. Printing or copying of material is prohibited. Furthermore, display of any material associated with www.tvstand.com may not be used for commercial purposes unless specifically authorized by the site administrator.
All logos, trade names, and trademarks of www.tvstand.com, or any other business information displayed on this site, are registered trademarks of www.tvstand.com.
Assembly of Products
The vast majority of our products do not come fully assembled and must be assembled by the customer when they receive those products. All products will come with easy to understand assembly instructions, but we at www.tvstand.com are not responsible for assembly or for any issues that arise from assembly. If there are missing parts or incorrect parts, of course we will get those to you free of charge. If you would like an assembly group to come to your home and assemble the products, give us a call for a quote on such work.
Limitation of Liability
www.tvstand.com is not liable for consequential or special damages that have resulted from the direct use or lack of ability to use any products on www.tvstand.com, including but not limited to product performance.
In the rare occurrence that a www.tvstand.com product has a price that was incorrect, we reserve the right to cancel or refuse such orders. A full refund will be issued if your order is canceled under such circumstances.
www.tvstand.com and the products and materials on this site are provided to you "as is" without warranties of any kind, whether implied or expressed. Warranties may be in effect from the manufacturer, but www.tvstand.com will not be held responsible for such warranties, and claims must be pursued directly with the manufacturer in such a case.
Shipping and Return Policy
We proudly offer free shipping on all orders at www.tvstand.com. The only stipulations are that you must have a physical address (no P.O. boxes) and you must be in the 48 continental states. Most of our manufacturers will ship to Alaska, Hawaii, and Canada, but there are extra fees associated with such orders. Contact us for a shipping quote if you live in Canada, Alaska, or Hawaii. We ship some of our products via FedEx or UPS, and heavy products or larger orders ship through various heavy freight companies (LTL). Our products are packaged properly to ensure you receive your products in perfect condition. Please be aware that if your items ship with LTL carriers, they will typically drop the pallet or boxes off at your curb and will not carry them inside for you. If you want them carried inside that is called "inside delivery" and we can add that on for you for an additional fee. Items shipped with FedEx or UPS will be delivered to your door but also will not be carried inside. This is your responsibility as the receiver of the shipment.
The vast majority of our orders are delivered in perfect condition. Occasionally, however, products or parts are damaged in shipping. If you open the product and find it to have defective or missing parts, replacement parts will be shipped to you free of charge. If, instead of receiving replacement parts you decide to return the unit because of the damage, you may do so in most cases, but you will be responsible for return freight and will also be charged a restocking fee, which is usually 15-20% (imposed by the manufacturers). If, however, the manufacturer will not accept returns, even due to damage, you must accept replacement parts instead of returning the item. You simply may not return the item if the manufacturer will not accept returns. We will take care of all damage issues, but we highly recommend you simply wait for replacement parts (or a replacement unit if that is needed) instead of trying to return the entire unit, as the cost of freight makes this a much more difficult endeavor. If a box appears visibly damaged at delivery, you are encouraged to refuse the shipment due to damage, and the carrier will return it to the manufacturer. After we are able to process the claim for damage, a new product will then be shipped to you. If you see or suspect any damage, please take many pictures and document everything, including making a note of it on the delivery slip. This will make claims on your behalf possible. Also, please ensure all boxes remain useable. If boxes are destroyed and become unusable due to being ripped apart, a return may become impossible, as the item cannot be returned to the manufacturer without incurring significant additional packaging costs. With all of that said, we will work with you to ensure you receive a high quality product in perfect condition, and we will work to ensure your satisfaction regardless of how long it takes!
If you place your order and immediately change your mind, you may cancel your order without strings attached. Just call or e-mail us to cancel your order. However, once your order has been submitted to the manufacturer (but has not yet been shipped), you will be charged a $25 order cancellation fee. If shipping had to be purchased separately and we incur a cancellation fee, this also will be passed along to you as your responsibility. Once an item has been shipped and/or received, in some cases you are simply unable to return that item (for example, if a product is out of production, or if the regulations of the manufacturer dictate so). If no return will be accepted by the manufacturer, you may not return the item and simply must accept it (this does not include instances of damage--see above for those details). If the manufacturer will accept a return, you must ship the item back to them, and you will also be responsible for the restocking fee, which is generally 15-20% (imposed by the manufacturer). You will be required to pay the entire cost of freight again, in order to send the item back to the manufacturer. When the item arrives back at the warehouse after being shipped back, you will be refunded for your order, minus the restocking fee, our cancellation fee, and the original cost of freight. Our cancellation fee can be waived at our discretion, but the restocking fee and fees for freight are fixed and cannot be altered. Please note: do not rip boxes apart when your desk is received, or a return may become impossible. Take care that the boxes remain usable, or a return may become impossible unless you also pay to have the items repackaged and prepared to ship.
Product and Assembly Safety
www.tvstand.com does not manufacture, design, or ship any of the items offered on the site. Because of this, we make absolutely no guarantee regarding the safety of the products sold on our website. The safety of all products is solely the responsibility of the manufacturer, and generally our manufacturers are top-notch companies that offer warranties on all of their products. We stand behind our manufacturers and are careful to select only the best, but we cannot guarantee anything regarding the package you receive as we are not involved in the manufacturing or shipping process.
Once your order has been placed with the manufacturer, there is a $25 order cancellation fee. If you cancel immediately, before the order has been placed with the manufacturer, there is no fee. Please be aware that we specialize in customer service and place orders with manufacturers very quickly so you can get your product(s) as quickly as possible. If we have already placed the order when you decide to cancel, you will be refunded the full amount, minus $25.
www.tvstand.com may provide notice (of receipt of payment, shipment, problems with order, etc.) to persons by email or by another reliable means based on the information provided to us at the time of order.
Use of Site
Any harassment on www.tvstand.com in any way is strictly prohibited, including but not limited to threatening, abusive, or obscene language. Any other inappropriate use of the site as defined by the officers of www.tvstand.com is prohibited.
All materials created or posted by users accessing this site cannot and will not be reviewed by www.tvstand.com. By giving users access to distribute and view content created by our users you acknowledge that www.tvstand.com acts as only a passive conduit for such and does not assume any responsibility, liability, or obligation relating to activities or contents on this site. www.tvstand.com reserves the right to remove or block materials or communications that it views as defamatory, obscene or abusive, misleading, deceptive, fraudulent, or a violation of a trademark or copyright.
You agree to defend, hold harmless, and indemnify www.tvstand.com, its owners, employees, directors, and suppliers against all expenses, losses, costs, or damages, as well as all attorneys' fees that result from any violation of the terms and conditions or any related activity to your account by you or any persons who access this site using an internet account belonging to you.